When a controller from Bulgaria asked about the elements of a realistic complexity score, all of the respondents touched on various aspects of wellbeing. One entrepreneur of a South African Air Traffic Management (ATM) advisory service spoke about the culture and structure of management. A controller from Pakistan candidly described the conditions under which they worked and the points in their airspace that were frequently congested. An FAA representative described the value of a suitable work environment with support systems. The message that wellbeing is and will be a daunting issue in ATC was very clear. But what are some challenges to implementing wellbeing and how can we overcome these challenges?
